Monday, March 5, 2012

GoDaddy Dedicated Hosting - Post Mortem - Part 1 of 7

As some of our customers may have seen, the last few weeks the uptime for our site GetQuik has been spotty and unreliable.  We apologize for the hassles, and we now believe we have stabilized the site.

We would like to offer a summary of our recent experience with GoDaddy.  Our experience is a case study for Internet operators evaluating hosting services.  We are no longer using the GoDaddy service for our hosting, and we will share some of the reasons that their service is not a match for our requirements.

GETQUIK BACKGROUND 
GetQuik operates an e-commerce marketplace where customers and companies can order take-out, delivery and catering orders from our network of restaurant and catering providers.  As with any high transaction service, reliable up-time and fault tolerance is critical for our hosting requirements.

PLEASE NOTE:  THIS CASE STUDY IS TO ILLUSTRATE OUR EXPERIENCE WITH GODADDY'S DEDICATED SERVER SERVICE ONLY.  WE CANNOT SPEAK ON THEIR MANAGED HOSTING SERVICE AND THEIR VIRTUAL SERVER PRODUCTS.  WE CURRENTLY USE THEIR DOMAIN SERVICES AND ARE SATISFIED WITH THIS SERVICE.

HISTORY
GoDaddy was the 3rd hosting company that GetQuik used.  The first hosting company we used was fine, but they were small and also significantly more expensive than other hosting providers.  Therefore, we decided to move to a new hosting provider after our first year.  We chose a larger and more cost-effective hosting provider.  Our second hosting provider was more in line with the cost and size of hosting company that fit our requirements.  Whenever we had any issues, we could almost immediately reach tech support and talk with someone live.  The tech support team was helpful and responsive.  However, after about 1.5 years with the service provider, we began experiencing a rash of multi-hour down-times.  The service outages were often related to entire sections of the hosting providers data centers becoming unavailable.  After a couple of months where our hosting provider was experiencing massive site outage, we decided to make a switch.

THE FAITHFUL DECISION
We determined that perhaps it would make sense to go with even a larger hosting provider.  We figured that as GoDaddy services tens of thousands of customers in their data center, they would have better fault tolerance and uptime.  Despite some concerns about a drop in tech support, we decided that the price was right.  We figured going with GoDaddy would reduce the issue of dealing with an entire data center outage, such as our experience with our second hosting provider.

With more optimism than clear-sighted thinking, we made the move to GoDaddy.

Part 2 of 7
Part 3 of 7 
Part 4 of 7

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