Saturday, August 29, 2009

Moving Day at GetQuik

Hello,
After some recent outages with our hosting provider, we have decided to move our servers over to GoDaddy.

We are expecting not only better uptime, but also superior performance with this move. If you are timing out trying to reach http://www.getquik.com while the move (IP propagation) is taking place, you can go directly to our site using the following IP address - http://97.74.115.233.

Thank you for your patience as we get our new house in order.

Friday, August 28, 2009

Pizza2Stanford Posters - free

To: Stanford students
Re: Pizza2Stanford.com posters

If any Stanford students would like a free Pizza2Stanford.com poster, email your request to support@getquik.com.

We will arrange to get you a poster. There are two flavors available.

Email whether you want the Marley poster, the Movie poster...or both. While supplies last.

GetQuik Tips - Adding On to an Order

Hello from GetQuik,

We would like to take this opportunity to provide some "best practices" for our customer for adding on to an order.

SCENARIO: Your original order information is fine, but you need to add item(s) to the order.

Adding on an order is pretty much the same procedure as placing a regular order.


STEPS:

1) Go to the restaurant menu for the original order.

2) Add ONLY the add-on items you need. Do not duplicate the items from the original order.

3) SERVICE: When you get to the SERVICE step for your add-on order, select the appropriate service for your order.

If the restaurant charges a delivery fee or requires a larger delivery minimum than your add-on order, you can select the TAKE OUT option. The restaurant will follow the service rules of the original order.

4) TIME: When checking out the order, it is best to set the TIME/DATE information to the SAME time date as the original order. If this is not possible, you can instead select the time ASAP option. The restaurant will follow the TIME/DATE of the original order.

5) NOTE: In the note field add a note for the restaurant such as: "THIS IS AN ADD-ON FOR OUR ORIGINAL ORDER 888123. PLEASE ADD THIS TO OUR DELIVERY!!"


If you are concerned that there will not be enough time to add-on before your order is prepared and delivered, you can contact GetQuik - support@getquik.com or 888-789-QUIK (7845) - or call the restaurant directly to confirm they can accommodate the add-on request.

If you prefer to have GetQuik process the add-on, you can also email your add-on to support@getquik.com, and we can take care of the add-on for you.

Coming soon - automated process for CHANGE TIME/DATE requests and CANCEL ORDER request. Stay tuned.

Wednesday, August 19, 2009

Back Online

It has been a rough patch for our hosting service. We are back up, though it took 2 hours to get this problem resolved.

We will be looking at alternative hosting solutions to see if making a switch reduces the downtime.

Thank you for your patience,

GetQuik

Tweet for pizza: week 1

It's Wednesday 5pm and up till now there's NOBODY who's tweeting out #pizza2stanford. NOT EVEN ONE. This baffles me. Who doesn't want free stuff? Is tweeting out #pizza2stanford THAT hard?

Here's a list of reasons that I think that might have caused this epic failure:

Not enough coverage - The twitter campaign is promoted on twitter ONLY. Not on our main GetQuik website, and not even on the micro-site pizza2stanford.com. This means that anyone who is not following us on twitter will have zero idea that the twitter promotion is going on. This brings us to the next two reasons pertaining to followers.

Lack of followers - We only have 155 followers. Is this number too low for a twitter campaign to take off?

Nature of followers -Our followers comprises restaurant owners, some of our friends, random people (most of them looking for sex) and other marketing entities (aka spammers). Seems like none of them are our target audience: customers! We have little or no followers who might be potential customer (someone who likes pizza and lives in the Bay Area!).

GetQuik Credit vs. Real Pizza - The prize is in the form of GetQuik credit instead of real pizza. I am wondering if people are getting turned off because they are getting some imaginary money instead of real piping hot pizza or cold hard cash. The prize in the form GetQuik credits may give the customer the impression that you need to purchase from GetQuik or have a GetQuik account to qualify for the lucky draw.

My phrasing of tweets - The way I phrase the tweets about the promotion may be misleading or too confusing for the followers. Oh well I am not the person with the best command of english but which part of FREE PIZZA do you not understand?

Prize not big enough - We've seen similiar campaigns using apple products as prizes that achieved phenomenal success so could it be that 1 pizza is not enough to motivate a person to tweet #pizza2stanford?

What we're going to do for week 2:

Ante up! - Since 1 pizza is not enough to motivate anyone to tweet, how about TWO PIZZAS? The prize from last week is going to rollover to this week and this week's winner takes ALL.

Microsite - We are going to promote the campaign on the microsite, pizza2stanford.com. Hopefully the twitter campaign can leverage on some of the marketing of pizza2stanford.com (we've pasted some pizza2stanford.com posters in Stanford and Palo Alto) to gain more exposure.

All said, we are actually not really dissapointed with the result. This is a case study and its success is far less important than what we (or you) can learn from it. The epic fail at the start has made us identify some of the traps that one may encounter in a twitter campaign and we are excited to see how this will evolve 10 weeks down the road. Or to put it simply in Ken's words: "0 tweets. Week 1. awesome"

Fail Kangaroo

Not good. Our hosting provider is having network problems again. Time to shop around. We hope to have an update soon.

In the meantime, if you need to get a hold of us - 408-884-3889 or 888-789-QUIK (7845).

Thursday, August 13, 2009

predictions predictions predictions


Here are the predictions for the performance of the twitter campaign:

Week 1 /Unique Tweets /Total Tweets
Ken /6 /10
Andrew /11 /25
Qishan /15 /30
Peter /3 /5

Week 10 /Unique Tweets /Total Tweets
Ken /50 / 200
Andrew /10 /250
Qishan /60 /250
Peter /20 / 50

hmmm I don't think that I'm a very optimistic person...

FYI: Each winner could only win ONCE! We don't want to keep giving pizza to the same person! Too much good stuff may hurt you too!

A Case Study On Twitter


Case Study: Tweet for Pizza

This is the case study on the effectiveness of utilizing twitter as a marketing vehicle for local internet play and small businesses.

Seeing twitter as the emerging platform of choice for marketing, we are interested to know if a twitter campaign will have a positive impact on local internet play such as ourselves, GetQuik.

We DO NOT have:

-Global reach

-1 million user base

-Conventional marketing media (such as radio or television ads) to promote this campaign

We ONLY have:

-147 followers on twitter

-$200 budget

-0.5Ken + 0.5Peter working on this (we will be busy doing other stuff as well)

The campaign will be focused around a micro-website called pizza2stanford.com that we’ve created. With a new and almost unknown brand name, we can isolate and correlate the performance of the website directly to the effectiveness of the twitter campaign. This would be very relevant to many small businesses since most of them are in the same situation where they do not have an online presence and brand name.

The campaign will take the form of a lucky draw, where the GetQuik Administrator will pick a contestant as winner randomly. The campaign starts today (8/13) and the winner will be announced every Wednesday at 5pm-ish via twitter so participants are encouraged to follow getquik .The winner will win a so called “pizza” which is actually a $20 credit in a GetQuik account, useful at all the participating GetQuik restaurants (which, of course, include pizza places). The campaign will last for 10 weeks, with the last draw happening on the Wednesday that falls on 10/21 (which happens to be my birthday, nice).

To join the contest, a person must send out a tweet with #pizza2stanford included somewhere within the 140 characters. No purchase from GetQuik is necessary. Every valid tweet has an equal chance of winning the prize. However, he or she has to be in the Bay Area to win because GetQuik’s network is currently only in the Bay Area so the prize is pretty much useless elsewhere.

Due to this geographical constraint, we expect twitter’s network effect to be pretty much dampened. Besides the website pizza2stanford.com (which is GetQuik’s pizza ordering vehicle serving the Palo Alto community) and our own tweets from our twitter account (twitter.com/getquik), there will be no other form of promotion for this campaign.

Given such conditions we would like to find out:

-Is twitter suitable for local internet market play? Does it bode well with businesses that are localized for example small businesses?

-Is twitter by itself a strong marketing device that could grant a marketing campaign to have a life of its own?

And of course the $20 question – would anyone tweet for a pizza?

We will document the progress of this campaign on this Blog and share its findings with everyone. We will share the number of hash-tags tweeted, increase in traffic due to the promotion (if any) and increase in sales due to the increase in traffic (hopefully!).

Thursday, August 6, 2009

My Favorite New Website - Pizza2Stanford.com

Peter - Great job on creating the greatest Stanford University Pizza ordering site in the world!

Ok, it still needs a few tweaks. Still, not bad for a couple of days of work. Peter used WSIWIG web creation site WebSketch to put the site together. Peter is an HTML neophyte, but his design and antics are quite clever.

Nice work Peter.

Recent Restaurant Additions

Great jobs by Lindsay, Ann Marie, and Marissa in helping drive new registrations to the GetQuik network. We are adding restaurants to Pleasanton and have some other cities in mind.

Here's a list of recent additions:

Amber India: Mountain View

Hawaiian BBQ: San Jose

Mexico Lindo: Union City

Pizz'a Chicago: Santa Clara


Quiznos Subs: Redwood City

Red Brick Pizza: San Mateo



Round Table Pizza: Morgan Hill

Royal Taj India: Campbell
Stuft Pizza: Milpitas

Taqueria Chavez: Redwood City - 5th Avenue

Taqueria Chavez: Redwood City - Arguello Street


Togo's Sandwiches: Redwood Shores

Togo's Sandwiches: Redwood City



Una Mas: Campbell - Mexican

Via Mia: Campbell

Yummy B.B.Q. Kitchen: San Francisco

Many more to come.