GetQuik Blog
Thursday, February 28, 2008
  In Other Words
Does business advise from the 60's and 80's apply today?

After reading Peter Drucker's classic "The Effective Executive" (1966) and "In Search of Excellence" (1982) - Thomas J Peters and Robert H. Waterman Jr., I would answer "yes".

First a short review of the two books.

Drucker's "Effective Executive":

(disclaimer - Drucker's concepts are simple. Drucker's genius is his ability to present these common sense ideas into startling epiphanies. This review does not do justice to his book.)
"In Search of Excellence"

For those looking for more modern version of these business concepts, I found some interesting similarities between these books and other best sellers.

Drucker's "Effective Manager" offers much of the time management ideas found in last year's best seller "4 Hour Workweek" by Tim Ferriss. "4 Hour Workweek" benefits from the fascinating accomplishments of Tim Ferriss.

"Built to Last" (1997) by James Collins and Jerry Porras is extrodinarily similar to "In Search of Excellence". Although Collins and Porras determined their list of excellent companies using a different technique than Peters and Waterman, the list of excellent companies overlapped closely. Both books have in depth profiles on IBM, 3M, and HP. The fact that "Built to Last" and "In Search of Excellence" came to similar conclussions on what makes a great company, lends further weight to the findings of both of these books. For the record, all 4 authors attended Stanford's MBA program. For someone who has not read either of these books, "Built to Last" is considerably more readable and memorable.

Technology, globalization, and communications have dramatically changed over the last 50 years, yet many business concepts remain constant. To turn a phrase, those who study history may learn to benefit from it.

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Wednesday, February 13, 2008
  BlackOutBerry, Slow Daddy
There have been a few well-publicized Internet outages recently. A damaged cross-Atlantic fiber optic cable had crippled data communications to India. Just this week, the Blackberry outage left millions of business executives without email. Although it did not receive much publicity, Go Daddy's email was taking hours to route for during Monday and Tuesday this week as they upgraded their email servers.

We live in a highly networked and intertwined technology world. One weak link can impact millions instantaneously. The Skype outage late last year was attributed to a large number of Windows machines being rebooted as a Microsoft Windows patch was loading on the engine of Skype (distributed peer network).
Malicious cyber attacks from viruses, spam, and bots can wreak havoc to a business' data services. As well, natural disasters can challenge and overwhelm our communication systems as Hurricane Katrina showed.

So what are we to do knowing that disruption to our mission-critical data services is unavoidable? For a large business, the IT department is tasked with building fault-tolerent systems. For a smaller business without a large IT infrastructure or budget, having backup plans and overlapping vendors can help mitigate a single-point of failure problem. A simple example is that in case voice over IP goes down, a business may want to have a few backup lines from a local telco.

The advances in wireless and Internet technology have provided us with the ability to communicate instanteously via text, email, voice and data. Now that we have become accustomed to this "always on" world, a breakdown in the grid creates mass confusion and frustration. It will be interesting to see what type of fall-out will occur from the Blackberry outage. Although it is unrealistic to expect 100% uptime, customers' tolerance for these outages is low, low, low.

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Tuesday, February 5, 2008
  User Generated Leadership
This is perhaps the most exciting Super Tuesday in recent history. No matter your race, gender, social status, religion, or age; each individual has the ability to cast one and only one vote.

At stake is the right to represent one of the two major political parties in the 2008 Presidential election. This year's primaries have produced a surprise candidate (Huckabee), a comeback candidate (McCain), a woman candidate (Clinton), a Morman candidate (Romney) and an African American candidate (Obama).

Political pundits have made numerous predictions that have proven dead wrong:

- Giuliani is strongly favored to win the Republican nomination,
- Huckabee does not have enough money to be competitive,
- McCain's bid for president is over due to major strategic missteps, and
- America is not ready to accept an African-American President

are a few examples.

The American voter has proven to be highly unpredictable. Despite extensive polling and analysis, voters has defied expected voting patterns and have demonstrated an independent mind as they make their candidate selections. Unlike many past Presidential primaries, where the winning candidate was a foregone conclussion, this year has provided an open field. Voters are turning out in record numbers as a result. This year's primaries show the power and genius of the Democratic political system.
The collective voice of the many provides powerful and brilliant results that transcend even the most knowledgeable experts. May the best man or woman win. With the collective American voters controlling the outcome, there is a good chance he or she will.

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