Monday, May 14, 2007
Simple Surveys with Survey Monkey
Getting feedback from your customers is critical to any business. It is even more important for a web-based company, as you cannot depend on face-to-face interactions to get a sense for your customer satisfaction.
Thanks to Evan from Liftopia for recommending Survey Monkey. Survey Monkey is an excellent tool to help with customer satisfaction and market research surveys. Although GetQuik has just begun using Survey Monkey, we have already received important customer feedback that will translate into a new, improved web-site. Stay tuned for details. We are currently receiving approximately 50% of our survey requests back completed.
I am sure that there are other excellent survey tools, but Survey Monkey is one of the better known ones, and it is extremely easy to setup. For our short 6 question survey, it took less than 10 minutes to set it up. The cost for Survey Monkey's basic plan is $20 per month. A small price to pay to get insight in order to get the skinny on what your customers really think about your product or service.
If you are just getting your surveys going, be prepared to make some changes, as you will get honest feedback from your customers.
If anyone has any tips on survey tools or using survey feedback successfully, please comment.
Getting feedback from your customers is critical to any business. It is even more important for a web-based company, as you cannot depend on face-to-face interactions to get a sense for your customer satisfaction.
Thanks to Evan from Liftopia for recommending Survey Monkey. Survey Monkey is an excellent tool to help with customer satisfaction and market research surveys. Although GetQuik has just begun using Survey Monkey, we have already received important customer feedback that will translate into a new, improved web-site. Stay tuned for details. We are currently receiving approximately 50% of our survey requests back completed.
I am sure that there are other excellent survey tools, but Survey Monkey is one of the better known ones, and it is extremely easy to setup. For our short 6 question survey, it took less than 10 minutes to set it up. The cost for Survey Monkey's basic plan is $20 per month. A small price to pay to get insight in order to get the skinny on what your customers really think about your product or service.
If you are just getting your surveys going, be prepared to make some changes, as you will get honest feedback from your customers.
If anyone has any tips on survey tools or using survey feedback successfully, please comment.
Labels: GetQuik, liftopia, survey monkey, surveys
¶ 9:53 PM
